Privacy Policy

Privacy Policy
Last Updated: 16/10/2025
This Privacy Policy explains how Specialist Event Services, a trading name of Specialist Solutions Group Ltd (“we”, “us”, or “our”), collects, uses, and protects your personal data when you visit our website or contact us.
We are committed to protecting your privacy and ensuring your personal data is handled safely and in compliance with UK data protection laws.

1. Who We Are
Specialist Solutions Group Ltd
Company Number: [Insert Company Number]
Registered Office: 85 Brereton Avenue, Cleethorpes, DN35 7RP
Email: info@specialistevents.com
Phone:08081480999
We are the data controller responsible for processing your personal data as described in this policy.

2. What Information We Collect
When you visit our website or contact us via our online forms, we may collect the following types of information:
Information You Provide Voluntarily:
Full name
Contact details (e.g., phone number, email address)
Event-related information you submit through contact or enquiry forms
Automatically Collected Data:
IP address
Browser type and version
Device information
Time zone and location data
Pages visited and actions taken on the website (via analytics tools)

3. How We Use Your Information
We collect and process your personal data for the following purposes:
To respond to your enquiries and provide you with information about our services
To communicate with you regarding your event requirements or potential bookings
To monitor and secure our website from misuse or malicious activity
To improve the performance and usability of our website
To comply with legal obligations
We do not use your data for marketing purposes without your consent and do not sell your data to third parties.

4. Legal Bases for Processing
We rely on the following lawful bases for processing your personal data:
Consent – when you submit a form or enquiry
Contract – when processing is necessary to take steps before entering into a contract with you
Legal obligation – when we are required to process your data to comply with the law
Legitimate interests – to operate and improve our website and services

5. Data Sharing and Third Parties
We do not share your personal data with any third parties for marketing purposes.
The only third-party link on our website is to our Staff Portal, which is a secure, separate platform accessible only to authorised staff. Any data processed through the Staff Portal is subject to its own privacy terms and conditions.
We may use trusted service providers for website hosting, analytics, and security. These providers are required to comply with applicable data protection laws and only process data on our instructions.

6. How We Store Your Data
We store your personal data securely using appropriate technical and organisational measures to prevent unauthorised access, alteration, disclosure, or destruction.
Data submitted through our website is stored on secure servers within the UK or EEA and retained only for as long as necessary to fulfil the purposes outlined in this policy.

7. Your Rights
Under the UK GDPR, you have the right to:
Access the personal data we hold about you
Request correction of inaccurate or incomplete data
Request erasure of your data (subject to legal obligations)
Object to or restrict processing
Withdraw consent at any time (where applicable)
Lodge a complaint with the Information Commissioner’s Office (ICO)
To exercise any of your rights, please contact us at:
📧 DPO@specialistevents.com
📞 08081480999

8. Cookies
Our website may use cookies or similar tracking technologies to enhance user experience, analyse website traffic, and improve performance. You will be notified and given the option to manage cookies upon your first visit to the site.
For more details, please see our Cookie Policy (if applicable).

9. Changes to This Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with a revised “Last Updated” date.

10. Contact Us
If you have any questions or concerns about how we handle your personal data, please contact:
Specialist Solutions Group Ltd
85 Brereton Avenue, Cleethorpes, DN35 7RP
📧 info@specialistevents.com
📞08081480999